Otis Elevator Global Privacy Notice

Otis Elevator Company and its subsidiaries and affiliates(collectively, "Otis") are responsible for any Otis sponsored website,computer and mobile application, and social media account or page that links tothis Privacy Notice. We are committed torespecting the privacy of individuals from whom we collect personalinformation. Otis has implemented technical, administrative, and physicalmeasures to safeguard any personal information that we may collect.

This Privacy Notice describes our practices related topersonal information collected through Otis websites, computer and mobileapplications, unless there is a separate privacy notice for the website,computer or mobile application. It also covers personal information that Otismay collect and process separate andapart from its websites, computerand mobile applications, such as through email or other means. Byproviding personal and other information to us or through your use of ourWebsites, apps, social media pages, business transactions or our integratedproducts or service offerings you, agree to the terms and conditions of thisPrivacy Notice.

What personal information does Otis collect?

“Personal information” isinformation relating to an identifiedor identifiable natural person. The Personal information that Otis may collectfrom you will depend on the nature of the interaction you have with us. For example Otis may collect:

·        Name;

·        Business contactinformation, including the name of your business, your title and function, yourwork email address, your work physical and/or mailing address, or worktelephone numbers, and other information related to contacting you at work

·        Profile picture;

·        Social media account ID or user ID, deviceidentification or locator information; and

·        Specific information about how you or your companyinteract with Otis products and services, including your personal preferences.

Ifyou are a residential customer, Otis may collect your name and home contactinformation, such as your address, email address and telephone number. If you are a residential or business tenant,employee or contractor of a tenant or guest in a building where there is anOtis elevator installed or Otis service contract in place or Otis servicesbeing performed Otis, may acquire personal information about you from ourbuilding client (such as the owner, manager, or security company). Otis may also collect geographic locationdata, and other security authentication data from your personal computingdevice or telephone that will grant access to a facility or Otis equipmentinstalled in a building. For bothbusiness and residential customers, Otis may collect banking or paymentinformation, Otis account information, and contract details.

How does Otis use the personal information it collects?

Any personal information collected will be used to:

• Provide you with customized services and content relevant to your specific needs and interests;
• Fulfill contract obligations such as granting building access, enabling integrated features of our elevator service offerings, providing notice or reports about a specific elevator or service activity, electronic billing or your selected payment method. Verify your identity to ensure security for one of the other purposes listed here or to provide you with access to a website, application, social media site, or building or area of a building;
• Develop new offerings, improve the quality of our products, improve and personalize user experience, and better prepare future content based upon your interests and those of our general user population;
• Communicate with you regarding new and modified products and services offered by Otis, including special offers;
• Evaluate your interest in and/or allow you to apply for employment with Otis;
• Respond to a legitimate legal request from law enforcement authorities or other government regulators;
• Investigate suspected or actual illegal activity and protect against fraud;
• Screen against sanction and anti-terrorism lists as required by law;
• Prevent physical harm or financial loss;
• Support the sale or transfer of all or a portion of our business or assets (including through bankruptcy); and/or
• Conduct investigations to ensure compliance with, and comply with, legal obligations.

Otis shall use yourpersonal information only for legitimate business interests, to fulfill a legalobligation or to meet our contractual obligations as described in the GlobalPrivacy Notice.

Does Otis use your personal information to contact you?

In addition to contacting you regarding yourelevator as described above, Otis may also use the information it gathers tocommunicate with you regarding new and modified products and services offeredby Otis, or special offers. Otis willensure that any marketing communications will provide a simple method for youto opt-out or unsubscribe.

Does Otis share the information it collects with any third parties?

Otis will not sell or otherwise share your personal informationoutside the Otis group of companies, except to:

• Service providers that Otis has retained to perform services on our behalf or on behalf of our building clients. Otis will only share your personal information with service providers whom Otis has contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. These providers may include cloud service providers, system providers, software providers, and other service providers;
• Comply with legal obligations, including but not limited to in response to a legitimate legal request from law enforcement authorities or other government regulators;
• Investigate suspected or actual illegal activity;
• Prevent physical harm or financial loss; or
• Support the sale or transfer of all or a portion of our business or assets (including through bankruptcy).

For individuals whointeract with Otis on social media sites, Otis may disclose your personalinformation to contacts associated with your and Otis’ social media accounts,to other website users and to your social media account provider in connectionwith your social sharing activity as it relates to Otis, including anysweepstakes or contests that you might enter on our site. Should you elect to post information onmessage boards, chat, profile pages, blogs and other services to which you areable to post information and materials (including without limitation, ourSocial Media pages), any such information you post or disclose through theseservices would become public and may be available to the general public.

Does Otis transfer personal information to other countries?

Because Otis is a globalcompany with locations in many different countries, we may transfer your information from one legal entity to another or from one country to anotherin order to accomplish the purposes listed above. We will transfer yourpersonal information consistent with applicable legal requirements and only tothe extent necessary.

How does Otis use cookies or other tracking technologies?

Otis may use cookies onits websites and applications. Cookies are small text files sent to and storedon users’ computers that allow websites to recognize repeat users, facilitateusers’ access to websites, and allow websites to compile aggregate data thatwill allow content improvements. Cookies do not damage users’ computers orfiles. If you do not want cookies to be accessible by this or any other Otiswebsite or application, you should adjust the settings on your browser program orsystem in your electronic device to deny or disable the use of cookies. Please note that in doing so, you may impairor fully disable your ability to use the full functionality of Otis’ websites, computer and mobileapplications, and social media.

What should you understand about the third-party links that may appear on thiswebsite?

In some instances, Otismay provide links to non-Otis controlled websites, which Otis will makereasonable efforts to identify as such. Otis does not control such third-partywebsites, however, and cannot be responsible for the content or the privacypractices employed by other websites.

How long does Otis retain personal information?

Otis will retainpersonal information so long as needed to comply with its contractual and legalobligations. If the personal informationis not subject to contractual or legal obligations, Otis will retain the datafor as long as is required for the original purpose for which it was collected.Any personal information collected online regarding a user that has notaccessed an Otis website, application or media site will be deleted from ourfiles within a reasonable period of time unless prohibited by applicable law orrequired to fulfill our contractual obligations.

What choices do you have with respect to your personal information?

Individuals may ask to review,update, correct, change, or delete information submitted to Otis at any time. Otiswill provide a prompt response and will endeavor to grant such requests, exceptwhere limited by law, contract, or competing privacy interests. Otis will use reasonable efforts to updateinformation timely, and where required by law shall remove your personalinformation from the Otis files. Toprotect the user’s privacy and security, Otis will take steps to verify theuser’s identity before making any requested change. To access, change, or delete your personalinformation, to report problems with the site, to ask questions or to raiseconcerns send an email to Otis at privacy@otis.com. Some of ourwebsites, apps, and social media accounts allow you to make correctionsdirectly at the site without need to further contact Otis.

In certain countries,such as those in the European Union, you have the right to lodge a complaintwith your national or state data protection authority, which may also be knownas a supervisory authority.

Please note that whilewe will assist you in protecting your personal information, it is up to you toprotect your passwords and other access credentials from others.

How might Otis change this policy?

As Otis expands andimproves this website, we may need to update this policy. This policy may bemodified from time to time without prior notice. We encourage you to reviewthis policy on a regular basis for any changes. Substantive changes will beidentified at the top of the policy.

How can you contact Otis?

If you have questionsabout Otis’s privacy practices in general, please email privacy.utc.com.